More than 30 years in the insurance market
Victoria Insurance Company: experience since 1993 and a network across Kazakhstan
Victoria Insurance Company JSC is one of the oldest insurance organisations in Kazakhstan: it has provided insurance services since 1993. Victoria is a property (non-life) insurer and operates in the "general insurance" line. Its current licence allows it to carry out insurance and reinsurance activity in 17 voluntary and 5 compulsory lines of insurance. The head office is in Almaty, and the regional network covers the country's largest cities.
About the company
Over three decades Victoria has achieved dynamic growth, strengthened its market position and become a sustainable company with strong capital. Its business covers insurance of property, transport, cargo, liability, health and financial risks. The company does not write long-term life insurance, which is a separate line.
The company focuses on quality of service: it has introduced a quality management system certified to the international standard ISO 9001. Victoria regularly submits reports to the regulator and the tax authorities, publishes its financial statements annually and openly comments on developments in the insurance market.
Since 2003 Victoria has participated in the Insurance Payments Guarantee Fund and has been a member of the Association of Financiers of Kazakhstan. The company is also a member of several insurance pools: for insuring the property of lessees of the Industry Development Fund JSC, in the Unified Insurance Pool for professional liability insurance of medical workers, and in the pool for insuring the property risks of borrowers of the Development Bank of Kazakhstan JSC.
| Full name | Victoria Insurance Company JSC |
|---|---|
| In the market | since 1993 |
| Line | general insurance (non-life) |
| ARDFM licence | No. 2.1.24 of 13.01.2023 for insurance (reinsurance) activity in the "general insurance" line |
| BIN | 930640000193 |
| Scope of licence | 17 voluntary and 5 compulsory lines of insurance |
| AM Best rating | "B+" (Good) for financial strength and "bbb-" long-term issuer credit rating, outlook "Stable" (affirmed in June 2026) |
| Chair of the Management Board | Yerzhanova Raushan Zeynullayevna |
| Chair of the Board of Directors | Sarsenov Eldar Rashitovich |
| Branches | 12 |
| Quality | ISO 9001 certificate |
| Head office | Almaty |
Rating and financial strength
For many years in a row the international agency AM Best has affirmed Victoria's financial strength rating of "B+" (Good) and a long-term issuer credit rating of "bbb-" with a stable outlook. The agency rates the company's balance sheet as very strong: risk-adjusted capitalisation is at the highest level under the BCAR model, and the investment portfolio is conservative and provides good liquidity. AM Best also describes its operating performance as strong.
Regulation and supervision
Victoria is licensed and supervised by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market (ARDFM). The company operates under licence No. 2.1.24 of 13.01.2023 in the "general insurance" line. Information on the insurer's management and major shareholders is published by the regulator: the management board is chaired by Raushan Yerzhanova and the board of directors by Eldar Sarsenov. According to ARDFM, the board of directors includes several independent directors, which meets the corporate governance requirements for insurance organisations.
Insurance products
Compulsory motor insurance
Motor third-party liability (MTPL) with an online calculator and policy verification in the unified database.
Carrier's liability
Compulsory insurance of a carrier's liability to passengers, for road, air, sea and river transport.
Private notaries
Compulsory civil liability insurance of notaries, as well as voluntary protection for lawyers and legal consultants.
Hazardous facilities and the environment
Liability insurance of owners of facilities whose operation involves a risk of causing harm, and compulsory environmental insurance.
Personal insurance
Accident insurance, illness insurance and medical expenses insurance for travel abroad.
Property and transport
Insurance of property against damage, of cargo, of air, rail and water transport, and title insurance.
For business
For corporate clients Victoria offers a broad range of voluntary programmes. Besides property and transport, the company insures civil liability, farm animals, space objects and financial risks, including loss of income, unforeseen expenses and other losses. Through its participation in insurance pools, the company works with large projects of lessees and of borrowers from development institutions.
- compulsory lines: MTPL, carrier's liability, liability of private notaries, liability of owners of hazardous facilities, environmental insurance;
- voluntary lines: property, cargo, special-purpose vehicles, liability, financial losses, personal insurance of employees.
Regional network
Victoria serves clients not only in Almaty. According to ARDFM, the company has 12 branches: in Astana, Shymkent, Karaganda, Ust-Kamenogorsk, Petropavlovsk, Kostanay, Pavlodar, Atyrau, Aktau, Uralsk, Taraz and Aktobe, so a policy can be arranged and a loss settled in practically any region of the country.
Important: the company offers a personal client account, a policy verification service and a vehicle depreciation calculator, which helps you understand in advance how wear and tear will affect the amount of the payment.
What to do in an insured event
Record the event
Ensure safety, call the police or emergency services if necessary, and preserve evidence: photos, diagrams and witnesses' contact details.
Notify the company
Contact Victoria's unified contact centre or the nearest office, or submit a request through the personal account on the website.
Prepare the documents
Collect the documents specified in the contract and the insurance rules, and attach a claim for an insurance payment.
Receive the decision and payment
The company will review the request and make the payment in the manner and within the time limits set by the contract and legislation. Payments under compulsory lines are additionally guaranteed by the Insurance Payments Guarantee Fund.
Values and advantages
- reliability: more than 30 years in business and compliance with financial stability requirements;
- quality: a management system certified to ISO 9001;
- accessibility: services for citizens and organisations in all regions;
- transparency and openness: public reporting and explanatory work with clients;
- progressiveness: continuous updating of the hardware and software complex.