About Polis Re

Polis Re LLP operates under the Polis Re trademark and specializes in information and advisory support for insurance, selecting options and professionally placing risks. The company helps individuals and businesses to understand the terms of different insurance products.

Currency of information: the list of partners, programmes, service formats and special offers may change. Before arranging a policy, you need to confirm the terms, the intermediary's authority and the name of the insurance company that will be named as the insurer in the contract.

The role of Polis Re

Polis Re acts as a link between the client and insurance organizations. Its main task is to gather information about the risk, explain the differences between offers and help organize the relationship throughout the life of the contract.

An intermediary does not take on the insurance risk. The obligation to pay claims rests with the licensed insurance company named in the policy.

Main areas of work

• analysis of the client's needs and source data;
• comparison of the insurance programmes available;
• explanation of cover, exclusions, limits and deductibles;
• passing on documents to arrange the contract;
• checking that the insurance policy is correct;
• advisory support during the insurance term;
• help in preparing the initial documents when an event occurs;
• a reminder of the contract's expiry date, where such a service is available.

Services for individuals

Solutions for business

• insurance of property and equipment;
• cargo and transport insurance;
• construction and erection risks;
• liability insurance;
• accident insurance for employees;
• business interruption insurance;
• specialized industry programmes;
• reinsurance and analytical support within the limits of our competence.

For a corporate client, it is important not just to obtain several prices but to prepare a single description of the risk. Otherwise the offers of different insurers cannot be compared correctly.

How a request is handled

1. Defining the task. The client states the object, the risks, the term and the desired outcome.
2. Gathering information. A questionnaire and a list of documents are prepared.
3. Requesting terms. The data is passed to suitable insurance organizations.
4. Comparison. Cover, exclusions, cost and claims settlement are analysed.
5. The client's choice. The final decision is taken by the policyholder.
6. Arranging the policy. The details and the material terms of the policy are checked.
7. Support. Changes and the procedure to follow when an event occurs are clarified.

The criteria by which offers are compared

• the list of insured risks;
• the sum insured and limits;
• the deductible;
• exclusions and special conditions;
• territory and period of cover;
• safety and operating requirements;
• the notification and inspection procedure;
• documents for payment;
• the insurer's financial strength and licence;
• the cost of the policy.

The lowest price is not always the best option. A markedly lower rate is often explained by narrower cover, a high deductible or additional restrictions.

Support with an insured event

When an event occurs, it is important for the client to ensure safety, notify the competent authorities and the insurer, record the circumstances and keep the documents. Polis Re can explain the sequence of actions and help check that the materials are complete, within the agreed service.

The decision whether to recognize a case as insured, the amount of loss and the payment is taken by the insurance company. An intermediary cannot guarantee the result in advance.

If a dispute arises with the insurer

The client is entitled to request a reasoned written reply, to submit a complaint and to use the settlement procedure that is established. Insurance disputes fall within the remit of the insurance ombudsman.

Legal assistance, independent assessment, expert examination and representation in court require a separate agreement on the scope and cost of services. The word "support" should not automatically be understood as free handling of any court case.

Principles of quality advice

• transparency — the client understands the role of each party;
• accuracy — oral explanations match the contract;
• comparability — offers are analysed on the same parameters;
• confidentiality — documents are used only for the stated purpose;
• informed choice — decisions are not taken under pressure;
• documentation — material terms are confirmed in writing.

Safe arrangement of a policy

• check the insurer's legal name;
• use official payment details;
• do not give out confirmation codes or an electronic digital signature;
• keep the contract, the rules and the receipt;
• check the details of the electronic policy;
• do not sign blank forms;
• provide truthful information about the risk.

Compulsory insurance

Compulsory insurance services are provided only by insurance companies and branches of non-resident insurance organizations that hold the appropriate licence in Kazakhstan. Polis Re can advise and help with arranging a policy, but the insurer is a licensed organization.

What to clarify before working together

1. Which insurance companies can the intermediary work with?
2. Who pays for the consultation and the support?
3. What services are included after the policy is issued?
4. Who will accept the documents when an insured event occurs?
5. How is personal data processed?
6. Which terms need to be confirmed directly with the insurer?

Frequently asked questions

Is Polis Re an insurance company?

No. The insurer under the contract is the licensed insurance organization named in the policy.

Can several offers be compared?

Yes, if options from several insurers are available for the request. The comparison is made on cover and terms, not just on price.

Who decides on the payment?

The insurance company, after checking the event, the contract and the documents.

Does support guarantee that there will be no refusal?

No. Good preparation reduces the risk of errors, but the outcome depends on the circumstances and the terms of insurance.

Conclusion

Polis Re helps make the choice of insurance clearer and better organized. It is important for the client to know the role of the intermediary, to check the insurer and to take the decision on the basis of the full text of the contract.

This material is for information only. Current services and terms should be confirmed before you get in touch.