The Polis Re insurance agency in Kazakhstan

The Polis Re insurance agency is an information and advisory platform that helps users find their way around insurance products in Kazakhstan. When choosing an offer, it is important to check the specific insurer, its licence, the terms of the contract and the intermediary's authority.

Contents
  1. What matters to a client today
  2. Original material
  3. How to evaluate an insurance agency
  4. What to check in an offer
  5. An agency and an insurance company play different roles
  6. Legal support

Historical publication: the wording "No. 1", and the information on free services, discounts, gifts and the list of partners, relate to the period of the original posting. They are preserved below in full, but are not automatically a commercial offer in force. Current terms must be confirmed before purchase.

What matters to a client today

The usefulness of an insurance service is determined not by an advertising title but by the quality of comparison and support. The client must understand which insurance company the intermediary represents, who bears the risk, how the price is formed and what obligations are set out in the contract.

Original material


Official website - https://polisre.kz/


The insurance agency "Polis Re" is a leading insurance agency specializing in insurance products such as CASCO and compulsory motor third-party liability (MTPL) insurance for vehicle owners (including vehicle fleets); property insurance for individuals and legal entities; voluntary health insurance (VHI) and life insurance; travel insurance; third-party liability insurance; cargo and freight insurance; and real estate and mortgage insurance.

The history of the Insurance Center "Polis Re" in the insurance market goes back to 2001, and over this time it has managed to create the best insurance terms for its clients and partners.

The Insurance Agency "Polis Re" has concluded direct agreements with more than 24 leading insurance companies providing CASCO, MTPL, medical insurance, compulsory types of insurance and other types of insurance. With a number of insurance companies, agreements on remote claims settlement have been signed, allowing the Insurance Agency "Polis Re" to serve clients on a "one-stop-shop" basis throughout the entire insurance period.

The Insurance Agency "Polis Re" provides its clients with a free legal support service, always takes the client's side, helps in difficult situations and represents the client's interests before insurance companies. In the event of disputes with insurance companies, or unjustified refusals of payment, our independent expert review is ready to defend clients' interests against the insurance company, up to and including in court.

All our services are absolutely free for you. The Insurance Agency "Polis Re" is an official partner of insurance companies and sells a wide range of insurance products. For this, insurers are ready to give our clients a discount and to offer them special insurance terms that are not available when a client applies directly. Besides standard insurance, we can offer you a green card or puncture insurance, which we give as a gift to everyone who arranges a CASCO policy with us.

Fast and high-quality client service, a loyalty system and promptness in resolving complex issues are the hallmarks of the Insurance Agency "Polis Re".

Why the Agency is No. 1 — the Insurance Center "Polis Re":

1. The first to develop its own web resource;
2. The first to start working with all insurance companies of Kazakhstan;
3. The first to register a trademark and bring it to the market;
4. The first to open representative offices in the regions of Kazakhstan;
5. The first agency to be a talent incubator;
6. The first agency with high scientific potential;
7. The first agency to sell all insurance products.

The Insurance Agency "Polis Re" is the only insurance agency with strong and deep insurance traditions.

How to evaluate an insurance agency

  • transparent status — legal details and authority are stated;
  • a clear choice — offers are compared on the same parameters;
  • reliability — advertising matches the contract and the rules;
  • safe payment — official bank details are used;
  • support — it is clear in advance what the service includes after the policy is issued;
  • data protection — no passwords, codes or digital signatures (EDS) are requested;
  • no pressure — the client is given time to study the documents.

What to check in an offer

  1. The full name of the insurance company and the existence of a licence.
  2. The object of insurance and the exact list of risks covered.
  3. The sum insured, limits and deductible.
  4. Exclusions and grounds for refusal.
  5. The term, territory and the procedure for the contract to enter into force.
  6. The documents and deadlines in the event of an insured event.
  7. Who accepts the claim and makes the payment.

An agency and an insurance company play different roles

The insurance company bears the risk and is liable under the contract. An agent or consultant acts within the authority granted: explains, helps to arrange the policy and supports communication. Even with such support, the legal decision on an insurance payment is taken by the insurer.

An intermediary must not promise a guaranteed payment, influence on the decision through personal connections, or a mandatory discount without written confirmation. The terms of a promotion or gift must have a time limit, rules and an organizer.

Legal support

If free legal support is advertised, ask for a written description: which requests are covered by the service, who provides the assistance, whether it applies in court, and whether expert review, state duty and other costs are paid. The word "free" must not conceal separate mandatory payments.

In a dispute with an insurer, a written claim and an appeal to the insurance ombudsman are used. Since 1 January 2024, appealing to the ombudsman has been a mandatory pre-trial stage before taking an insurance dispute to court.

How to compare policies

Compare more than just the price. Two products with the same name may differ in exclusions, the method of repair, deductible, limits and the list of documents. Request the draft contract and the rules before paying, identify the essential terms and ask your questions in writing.

Safe purchase

  • check the website domain and the payee's details;
  • do not transfer money to a personal card without a legitimate reason;
  • do not disclose confirmation codes;
  • check the electronic policy after it is issued;
  • keep the contract, the rules, the receipt and the correspondence;
  • give the insurer accurate information.

Services in compulsory types of insurance are provided only by insurance companies and branches of non-resident insurance organizations holding the relevant licence in Kazakhstan. The intermediary must clearly state which organization is the insurer.

Conclusion

An agency's history and experience can be a useful guide, but the decision must be based on the current contract, the insurer's licence and transparent terms of support. Verifiable facts matter more than an advertising ranking or a promise of universal benefit.

This material is for information purposes. Confirm the services, prices and terms currently in force directly before purchase.