In a road accident:

Switch on the warning triangle (emergency stop sign), then report the road traffic accident to the traffic police by phone: 112. Until the traffic police arrive, do not move the vehicle and do not leave the scene.

  1. Report the accident to the Insurance Company's call centre at the number given in the contract and call an accident commissioner to the scene.
  2. Keep the damaged vehicle (damaged property) in the condition in which it was left as a result of the insured event until it has been inspected by a representative of the Insurance Company.
  3. Take all possible measures to reduce the potential loss.
  4. Report the insured event to the Insurance Company's office no later than 3 business days afterwards; an oral notification must subsequently (within seventy-two hours) be confirmed in writing.
  5. Submit to the Insurance Company the documents on the list of documents required for the insurance payment.

List of documents*:

  1. Notice of insured event
  2. Copy of the policy or insurance contract
  3. Certified copies of the materials from the traffic police department: the report, statements of the parties to the accident, the accident diagram with Appendix No. 2, and, if there are injured persons, the decision to open / to bring charges in / to refuse to open a criminal case;
  4. Copy of the administrative court's ruling that has entered into legal force (certified by the court's seal);
  5. The decision to refuse to open a criminal case or to suspend it, a court verdict that has entered into legal force, or another procedural document issued by the court that determines the outcome of the case, if a criminal case was opened in connection with the accident and the materials were passed to court;
  6. Medical examination report establishing whether a psychoactive substance was used and whether the person was intoxicated;
  7. Copy of the vehicle registration certificate;
  8. Copy of the power of attorney to drive the insured vehicle (if the vehicle was driven under a power of attorney);
  9. Copy of the driving licence of the person who was driving the insured vehicle;
  10. Copy of the identity document of the person who was driving the insured vehicle;
  11. Documents confirming the amount of the loss: the appraisal report on the damaged insured vehicle, the repair invoice, spare parts invoices, photographs of the damaged parts;
  12. Application for the insurance payment from the beneficiary.

* Other documents may be required under the insurance programme.

In case of fire:

  1. Switch off the vehicle's engine;
  2. Leave the vehicle;
  3. Report the incident by phone at the number given in the contract and call the fire service to the scene. Until the fire service arrives, begin extinguishing the fire with improvised means, provided this does not put your life at risk.
  4. Report the fire to the Insurance Company's call centre at the number given in the contract and call an accident commissioner to the scene;
  5. After receiving the appropriate permission from the fire service, transport the damaged car to a storage place and keep it in the condition in which it was left after the fire until it has been inspected by the appraiser and the Insurer's representatives;
  6. Report the insured event to the Insurance Company's office no later than 3 business days afterwards; an oral notification must subsequently (within seventy-two hours) be confirmed in writing;
  7. Submit to the Insurance Company the documents on the list of documents required for the insurance payment.

List of documents:

  1. Notice of insured event;
  2. Copy of the policy or insurance contract;
  3. Copy of the fire report;
  4. Copy of the fire-technical expert opinion;
  5. The final procedural document issued following the investigation into the causes of the fire;
  6. Copy of the vehicle registration certificate;
  7. Copy of the power of attorney to drive the insured vehicle (if the vehicle was driven under a power of attorney);
  8. Copy of the driving licence of the person who was driving the insured vehicle;
  9. Copy of the identity document of the person who was driving the insured vehicle;
  10. Documents confirming the amount of the loss: the appraisal report on the damaged insured vehicle, the repair invoice, spare parts invoices, photographs of the damaged parts;

In case of theft

  1. Report the theft immediately by phone at the number given in the contract;
  2. Report the insured event to the Insurance Company's office no later than 3 business days afterwards; an oral notification must subsequently (within seventy-two hours) be confirmed in writing;
  3. Submit to the Insurance Company the documents on the list of documents required for the insurance payment.

List of documents:

  1. Notice of insured event;
  2. Original insurance contract;
  3. Original vehicle registration document (technical passport) for the insured vehicle;
  4. Full sets of keys and alarm key fobs for the alarm system installed on the insured vehicle;
  5. Copy of the policyholder's identity document;
  6. Copy of the report to the internal affairs authorities about the incident;*
  7. Copy of the crime scene inspection report;
  8. Copy of the decision to open a criminal case;
  9. Copy of the decision recognizing the policyholder as a victim in the case;
  10. If there is a suspect, a copy of the decision to charge him as an accused;
  11. Copy of the procedural document determining the outcome of the case: the decision to refuse or suspend the criminal case, or the court verdict;

"Abandonment" (the Client's renunciation of the insured vehicle as property in favour of the insurance company if the insured vehicle has not been found); and if the vehicle has been found in a damaged condition, a report on the cost of restoration repair must be provided, drawn up by an expert holding a licence for this type of activity.

* Documents of the authorized bodies submitted by the Client must be submitted as originals; if copies of the documents are provided, they must be notarized or certified by the seal and signature of a responsible official of the state body or organization that issued the document.