NSK. Always on your side
Neftyanaya Insurance Company: 30 years and a network of offices across Kazakhstan
JSC Neftyanaya Insurance Company (NSK) is a universal general insurer that has operated since 1996. The company protects individuals and organisations alike: from compulsory motor insurance and health programmes to insurance of oil operations and of rail, air and water transport. A broad office network, its own claims centres and online claims handling make NSK accessible in every major city of the country.
About the company
NSK was founded in 1996. Its founders aimed to build a strong and dynamic company, and over three decades it has secured notable positions in the key insurance lines. The company relies on a well-thought-out strategy, high working standards and qualified management, and many partners have worked with it year after year.
2024 was a period of intensive growth for NSK. According to the company, insurance premiums rose by more than 20% compared with 2023, with over 540,000 contracts concluded with individuals and more than 75,000 contracts with corporate clients. The company attributes this result to the implementation of its development strategy, organisational and operational changes, and the improvement of its business processes and internal structure.
For 2025, according to the official website, NSK concluded 377,192 contracts and paid clients 12,788,938,848 tenge in insurance indemnity.
| Full name | JSC “Neftyanaya Insurance Company” |
|---|---|
| Year founded | 1996 |
| Line of business | General insurance |
| ARDFM licence | No. 2.1.26 dated 13.11.2023, “general insurance” line |
| BIN | 960440000716 |
| Chairman of the Management Board | Yerzhan Yerkenovich Konurbayev |
| Chairman of the Board of Directors | Tlek Kabykenovich Alzhanov |
| Major shareholders | T.K. Alzhanov, T.M. Alzhanova |
| Branches | 17 |
| Rating | S&P Global Ratings: “BB-” (per the website as of 21.09.2026) |
| Network | 50 sales offices, 13 claims centres |
| Claims paid in 2025 | 12,788,938,848 tenge |
| Contracts in 2025 | 377,192 |
| Head office | Semey (registered address), in practice Almaty |
Rating and reliability
NSK’s financial strength is assessed by the international agency Standard & Poor’s. In June 2024 S&P affirmed the company’s rating at “B+” and revised the outlook from “Stable” to “Positive”. The assessment was later raised: the company’s website lists a “BB-” rating as of 21 September 2026. NSK is also a participant in the system provided by JSC Insurance Payments Guarantee Fund.
Regulation and supervision
NSK is licensed and supervised by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market (ARDFM). The company operates under licence No. 2.1.26 dated 13.11.2023 for the “general insurance” line. Information on the insurer’s management and major shareholders is published by the regulator: the management board is headed by Yerzhan Konurbayev and the board of directors by Tlek Alzhanov. According to ARDFM, the company’s major shareholders are T.K. Alzhanov and T.M. Alzhanova.
The company’s registered address is in Semey, while its head office actually operates in Almaty. According to the regulator, NSK has 17 branches — in Almaty (several), Astana, Shymkent, Karaganda, Aktau, Aktobe, Atyrau, Kostanay, Semey, Ust-Kamenogorsk, Taraz, Petropavlovsk, Kokshetau, Pavlodar and Uralsk.
Insurance for individuals
Motor insurance
Compulsory MTPL, voluntary motor third-party liability and the CASCO range: CASCO Express, CASCO Optimum and CASCO+.
Property
Standard and express home insurance, plus liability insurance towards neighbours.
Health
Voluntary health insurance, accident insurance, and health insurance for labour migrants and non-residents.
Travel
Insurance for tourists travelling abroad, covering medical expenses.
Business solutions
Transport
Vehicle fleets, rail, air and water transport, and carrier’s compulsory liability to passengers.
Property and cargo
Insurance of inventory, cargo and construction and erection risks.
Personnel
Corporate health insurance for employees and travel insurance for business trips.
Energy
Insurance of oil operations — the company’s core specialisation.
Compulsory lines
Liability of private notaries, audit organisations and owners of hazardous facilities, plus environmental insurance.
Online services and support
NSK clients can calculate the cost of a policy with the calculator, check whether a policy is valid, find out their class in the bonus-malus system and use the vehicle depreciation calculator. After registering in the personal account, clients can manage their contracts and settle claims online. The company’s contact centre works around the clock, and the map on the website shows all sales offices and claims centres.
Important: for voluntary lines, the scope of cover depends on the programme. For example, the three CASCO options differ in the set of risks and conditions; check the details in the insurance rules before paying.
How to settle an insured event
Report the event
Call NSK’s 24-hour contact centre immediately after the incident and get instructions.
Submit a claim
File the claim online in your personal account or at one of the company’s claims centres.
Provide documents and the insured object
Hand over the documents about the event; for a vehicle or property, specialists will carry out an inspection and assess the damage.
Receive indemnity
After reviewing the claim, the company makes a decision and pays the insurance indemnity.