Technology-driven general insurance since 1997
JSC IC “Centras Insurance”
Centras Insurance is a general insurance company that has operated in Kazakhstan since 1997 and describes itself as one of the largest technology-driven companies in the local market. The insurer is part of the Centras group, offers more than 60 insurance products and provides protection both within Kazakhstan and worldwide. It has been chosen by more than 50,000 companies and about 2 million individual clients.
History and development
The company began as the insurance company Terra, founded in 1997. After joining the Centras group, whose insurance holding is Centras Capital LLP, it received its current name — JSC IC “Centras Insurance”. Over time the insurer obtained a reinsurance licence, and in 2019 a new licence for 6 compulsory and 18 voluntary classes of insurance. The current licence is No. 2.1.11 dated 26 October 2022.
In 2022 the general insurance portfolio of Kommesk-Omir, which switched to life insurance, was transferred to Centras Insurance. Since 2014 the company has organised the Kazakhstan financial CFO Summit — a platform for dialogue between chief financial officers and business leaders. The holding’s digital projects include the online service kupipolis.kz.
| Full name | JSC Insurance Company “Centras Insurance” |
|---|---|
| Year founded | 1997 (as IC Terra) |
| ARDFM licence | No. 2.1.11 dated 26.10.2022, “general insurance” line |
| BIN | 991240000451 |
| Chairman of the Management Board | Yerzhan Satbekovich Undybayev |
| Chairman of the Board of Directors | Beibit Abdimanapovich Turysbekov |
| Insurance holding | Centras Capital LLP (Centras group) |
| Major shareholders | Ye. S. Abdrazakov |
| Branches | 19 |
| Head office | Almaty |
| Rating | Fitch Ratings “B+”, outlook “Stable” (upgraded on 9 July 2024, affirmed in November 2025) |
| Products | more than 60 types of insurance |
| Official website | cic.kz |
Reliability and partners
In July 2024 the international agency Fitch Ratings raised Centras Insurance’s financial strength rating to “B+” with a stable outlook, and in November 2025 the company announced the affirmation of this assessment. Previously the company held Moody’s ratings. The insurer is a participant in the Insurance Payments Guarantee Fund and works with the largest international insurance and reinsurance companies — Allianz and Hannover Re — which allows it to underwrite large corporate risks.
Regulation and supervision
Centras Insurance is licensed and supervised by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market (ARDFM). The company operates under licence No. 2.1.11 dated 26.10.2022 for the “general insurance” line. Information on the insurer’s management, insurance holding and major shareholders is published by the regulator: the chairman of the management board is Yerzhan Undybayev and the chairman of the board of directors is Beibit Turysbekov. According to ARDFM, the insurance holding is Centras Capital LLP and the major shareholder is Ye.S. Abdrazakov.
The company’s head office is in Almaty. According to the regulator’s register, Centras Insurance has 19 branches — in Astana, Shymkent, Karaganda, Temirtau, Balkhash, Zhezkazgan, Aktobe, Atyrau, Aktau, Kostanay, Rudny, Zhitikara, Kokshetau, Petropavlovsk, Ust-Kamenogorsk, Semey, Taldykorgan, Kyzylorda and Taraz.
Insurance products
Health insurance
Voluntary health insurance for company employees — one of the key lines of the corporate portfolio.
Motor insurance
Voluntary motor CASCO for private and corporate vehicle fleets; for motorists, the website offers policy verification and vehicle depreciation calculation services.
Property
Insurance of property of companies and individuals against damage or loss.
Cargo
Cargo insurance for shipments within Kazakhstan and abroad.
Liability
Civil liability towards third parties, including compulsory lines for legal entities.
Employees
Compulsory insurance of employees against accidents in the course of their duties.
Business approach and online services
For corporate clients, the company selects insurance cover taking into account business objectives, budget and sector. Its own IT hub makes it possible to integrate insurance products quickly with partners’ services. Individual clients have access to self-service features on the website:
- buying and renewing a policy online;
- checking the validity of a policy;
- a vehicle depreciation calculator;
- online loss settlement;
- checking insurance and credit history;
- a personal account with login via digital signature (EDS) or via IIN and password.
How to report an insured event
Ensure safety and document the event
In the event of an accident, fire, theft or other incident, call the relevant emergency services and preserve evidence.
Notify the insurer
Report to Centras Insurance through the contact centre, an office or the online claims service on the website within the periods specified in the contract.
Hand over the documents
Provide the application, the policy and documents confirming the fact and amount of the damage; if necessary, present the property for inspection.
Receive indemnity
After the damage is assessed and the documents are reviewed, the company makes a decision and pays the insurance indemnity.
Important: for compulsory lines of insurance, the settlement procedure and deadlines are established by law; for voluntary lines, by the insurance rules and the contract. Do not repair damaged property before it has been inspected if the contract requires this.