The insurance company of the Alatau City Bank ecosystem
Alatau City Garant: digital general insurance with S&P and AM Best ratings
JSC Insurance Company “Alatau City Garant” is a universal insurer that has operated in the Kazakhstan market since 2008. Until July 2025 the company was known as Jusan Garant, and after rebranding it joined the single Alatau City ecosystem together with the bank and the investment company. Today it has 11 branches across the country, international financial strength ratings and a strong online channel: most popular policies can be calculated and purchased on the website or in the bank’s app.
From Jusan Garant to Alatau City Garant
The company was registered in 2008 and for a long time developed as the insurance arm of a banking group. On 14 July 2025 state re-registration was completed: JSC Insurance Company “Jusan Garant” received a new name — JSC Insurance Company “Alatau City Garant”. The rebranding was part of the group’s strategy and did not affect obligations to clients: all previously concluded contracts remained in force on the same terms, and the regional network operated without interruption. The insurance licence was reissued under the new name: the current ARDFM licence No. 2.1.22 was issued on 29.07.2025.
According to ARDFM, the company belongs to the insurance group of JSC Alatau City Bank, which acts as the insurance holding. As a result, bank customers can buy insurance products directly in the bank’s mobile app, and the company itself uses the bank’s infrastructure for sales and servicing.
| Full name | JSC Insurance Company “Alatau City Garant” |
|---|---|
| ARDFM licence | No. 2.1.22 dated 29.07.2025, “general insurance” line |
| Former name | JSC Insurance Company “Jusan Garant” (until 14 July 2025) |
| On the market | since 2008 (18 years) |
| BIN | 080740012607 |
| Chairperson of the Management Board | Gulmira Kairullovna Ubegaliyeva |
| Chairman of the Board of Directors | Rymzhan Daurenovich Rakhimzhanov (independent director) |
| Insurance holding / group | JSC Alatau City Bank |
| S&P Global Ratings rating | “BB”, outlook “Stable” |
| AM Best rating | financial strength “B”, outlook “Stable” |
| Branches | 11 |
| H1 2026 | KZT 24.6 billion in insurance premiums and KZT 11.5 billion in claims paid; 4th place by claims paid among general insurers (per the National Bank of Kazakhstan) |
| Head office | Almaty |
Management and regional network
The management board is headed by Gulmira Kairullovna Ubegaliyeva, and the board of directors by independent director Rymzhan Daurenovich Rakhimzhanov. In addition to the head office in Almaty, according to the regulator the insurer has 11 branches: in Almaty, Astana, Shymkent, Karaganda, Kostanay, Pavlodar, Atyrau, Kokshetau, Aktobe, Uralsk and Semey. This network makes it possible to serve clients and settle losses in virtually all major regions of the country.
Products for individuals
MTPL
Compulsory motor insurance online: just enter the owner’s phone number and IIN (individual identification number) and the data is filled in automatically. When buying on the website, the client undergoes biometric identification.
CASCO and CASCO-limit
Full vehicle protection and a more affordable option with a limited cap — for those who want to cover the main risks without overpaying.
Voluntary motorist liability
Voluntary driver liability insurance above the limits of the compulsory policy.
Travel
Insurance for those travelling abroad, with medical cover for the duration of the trip.
Apartment and neighbours
Property insurance together with liability towards neighbours — in case a flood or fire affects someone else’s apartment.
Health
Accident insurance, separate programmes for athletes and children, and illness insurance.
For corporate clients
For business, Alatau City Garant offers compulsory insurance of carrier’s liability to passengers, insurance of corporate vehicle fleets, voluntary property insurance — buildings, equipment, goods and machinery — tailored to the specifics of the activity, as well as illness insurance for staff groups with an individually set sum insured. Medical programmes are serviced through well-known medical assistance providers, and the terms of each contract are tailored to the particular client.
Digital services
- a personal account with electronic policies that can be downloaded right after payment;
- policy purchase in the Alatau City Bank app;
- an online claim form and a “digital emergency commissioner”, available on weekdays from 9:00 to 18:00;
- accident reporting via the Euro Protocol and video instructions on what to do after an accident;
- vehicle depreciation and mileage calculators;
- policy verification and access to the insurance ombudsman;
- “Insurance School” — clear articles and tips about insurance.
How to report an insured event
Choose the type of event
The “Insured event” section of the website has separate scenarios for MTPL, CASCO, health, property, travel and passenger transportation, along with step-by-step instructions.
Determine the settlement procedure
After an accident you can choose to proceed with a police report or use the Euro Protocol without calling the police, if the conditions for the simplified procedure are met.
Upload documents
For an online claim you will need an ID, the vehicle registration certificate and police materials, and details of the at-fault party and the injured party. An online MTPL claim is available if there is one injured party in the accident; if there are several, you need to visit the nearest office.
Wait for the decision
The company reviews the claim, assesses the damage and transfers the payment; you can check the status in your personal account or with contact centre specialists.
Important: under regulatory requirements, access to the digital services of financial organisations is possible only after identification, so when buying MTPL on the insurer’s website you will need to pass a biometric face check and confirm a phone number registered in the state database.
Strengths
- international ratings from S&P Global Ratings and AM Best;
- the backing of a large banking group and sales through the bank’s app;
- 11 branches and nationwide operations;
- one of the leading positions by claims paid among general insurers;
- well-developed online loss settlement tools.
Regulation and supervision
JSC Insurance Company “Alatau City Garant” is licensed and supervised by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market (ARDFM). The company operates under licence No. 2.1.22 dated 29.07.2025. Information on the executives, insurance holding and major shareholders of the insurer is published by the regulator in the official list of financial organisations and is updated regularly.