Company Details

The operator of the Polis Re website and the party to brokerage service contracts in the Kazakhstan market is LLP "Insurance Broker Kompetenz". Before paying for a policy or services, be sure to request an official invoice and check the payee, BIN, bank and purpose of payment.

Basic information

How to obtain bank details

1. Contact us by telephone, email or through the request form on the site.
2. State the basis for the payment: the number of the contract, invoice or request, or the name of the service.
3. Receive an official invoice or a letter with the full bank details.
4. Check the BIN and the payee's name against the contract and the payment document.

If you are paying for an insurance policy

The insurance premium, as a rule, is received by the insurance company named in the policy or the invoice. The broker helps to select a program and draw up the contract, but the insurer is the licensed insurance company — its full name is stated in the policy and in the payment document.

Do not transfer money using details from messages from unknown senders or unofficial accounts. If the details differ from those in the contract, suspend payment and request written confirmation.

Why check the details before paying

An error in the details can lead to the payment being credited to the wrong recipient or delayed at the bank processing stage. In addition, fraudsters often send out fake invoices and messages in the name of well-known companies. Checking the payee, BIN and purpose of payment against the contract is the simplest way to avoid such situations.

Whom to pay: the broker or the insurer

Two kinds of payments occur in insurance transactions:

• insurance premium — payment for the policy; the recipient, as a rule, is the insurance company that accepts the risk;
• payment for brokerage services — if provided for in a separate contract; the recipient is LLP "Insurance Broker Kompetenz".

The invoice and the contract always state exactly what the payment is for. If the purpose of payment is unclear, clarify it before making the transfer.

For organizations' accounting departments

Companies paying for policies or services by bank transfer usually request:

• the contract or policy with the details of the parties;
• an invoice for payment with the full bank details;
• a document confirming the signatory's authority, if required;
• closing documents provided for by the contract.

In the purpose of payment, state the number of the contract, policy or invoice — this speeds up identification of the payment.

Signs of a suspicious payment request

• a request to transfer money to a personal card or to the account of an individual;
• the details in the message differ from those in the contract or invoice;
• the sender rushes you to pay and threatens to cancel the policy;
• the email came from an address that does not match the official domain;
• the document does not show the BIN or the full name of the payee.

If you have any doubts, contact us by the telephone or email given in the table above and ask us to confirm the details.

What to keep after payment

• the payment order or receipt with the bank's mark confirming the payment;
• the invoice under which the payment was made;
• the policy or contract stating the period of validity and the insurance company;
• the insurance rules and the insurer's contacts for notifying an event.

These documents will be needed when renewing the contract, making changes, settling an insured event and for accounting. Keep them until the end of the policy period and the completion of all settlements under it.

Frequently asked questions

Why is the settlement account not published on the site?

Bank details are provided together with an official invoice for a specific payment. This reduces the risk of outdated data and forgeries being used.

Can I pay for a policy in cash?

The payment method depends on the insurance company and the type of contract. Clarify the available options when arranging the policy and be sure to obtain a document confirming payment.

Where can I see the list of insurance companies?

The list of insurers with which a contract can be concluded is given in the insurance companies section.

If you still have questions about payment or documents, go to the contacts section or get a consultation.